At Katana, we are committed to providing an exceptional experience for all our guests. If we have not met your expectations, we welcome your feedback and are here to help resolve any concerns.

To file a complaint, please contact us through our designated form . Our team will review and investigate your concerns with the utmost care and professionalism. You can expect us to be in touch within the next 10 working days with an update or resolution.

We value your feedback, as it helps us continuously improve our services. Thank you for giving us the opportunity to address your concerns.